What kind of support does a Virtual Assistant provide?

A Virtual Assistant (VA) is a remote support professional who helps with administrative, operational, and organisational tasks - think inbox and calendar management, document creation, CRM updates, travel bookings, and more. At Verdure, we’re not just task-tickers - we become part of your team.

Why should I work with a Virtual Assistant instead of hiring someone in-house?

Working with a VA gives you flexibility, expertise, and cost efficiency. You only pay for the support you need, without the overheads of hiring an employee. It’s a smart way to increase productivity, reduce overwhelm, and stay organised as your business grows. Plus, you gain back precious time to focus on client relationships, strategy, and revenue-generating work.

What if I need help with something that’s not listed on your site?

We’re constantly upskilling and love learning new platforms and tools. If you need something not listed on our site, get in touch - if we’re not already familiar with it, we’re happy to explore how we can support you.

What’s the process to get started?

It starts with a free Discovery Call, where we learn more about you, your business, and the kind of support you’re looking for. If we’re a good fit, we’ll send through a proposal outlining services, hours, pricing, and terms - and from there, we’ll get everything set up and onboarded to start working together smoothly.

Will you help me with marketing strategy or only content creation?

Our packages include both. We believe great content starts with clear direction, so we help shape your messaging, plan your content calendar, and ensure everything aligns with your goals. You get more than just good-looking posts; you get purpose-driven content.

Is it possible to add digital marketing to my business support plan?

Yes, social media and digital marketing support can be added as an optional extra to any of our business support packages. It’s a great way to centralise your support and make sure everything runs smoothly under one roof (with bundled pricing, too).

Will I need to approve every post, or can you handle everything?

We’re flexible! Some clients like to be very involved in the review process, while others are happy to hand over the reins. We work in collaboration with you to find the right balance and ensure every piece of content sounds like you.

What happens during our first call?

The Discovery Call is a relaxed 20–30 minute chat (via MS Teams or phone) where we get to know you and your business. We’ll ask about your current challenges, your goals, and the type of support you’re looking for. You’re welcome to ask questions about how we work, too. It’s all about making sure we’re the right fit.

How do we move forward after our initial chat?

After the call, if you’re ready to go ahead, we’ll send a tailored proposal and agreement. This outlines what we’ll deliver, how we’ll work together, timelines, pricing, and key details like communication preferences and payment terms. Once signed and the invoice is paid, we’ll begin onboarding.

When and how do I pay for services?

All services are paid upfront. For ongoing packages, we invoice monthly at the beginning of each billing cycle. For one-off projects, we typically request a 50% deposit upfront, with the balance due upon completion. Payment details and terms are included in your proposal and agreement.

Privacy Policy

Effective Date: 16 July 2025

Verdure Collective (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how Jade O'Connor and Valentina Vidach, trading as Verdure Collective, collect, hold, use, and disclose your personal information when you interact with us, including when you visit our website www.verdurecollective.com (the “Site”) or use our Virtual Assistant services. We are committed to handling your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) (“Privacy Act”).

By accessing our Site or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information from you directly, automatically, or through third parties. This may include:

1.1 Information You Provide to Us:

This information is collected when you complete a contact or enquiry form, communicate with us via email, social media, or phone, or engage our Virtual Assistant services.

• Contact Information: Name, email address, phone number, mailing address.

• Business Information: Company name, position, Australian Business Number (ABN)], or industry details.

• Financial Information: Billing address and limited transaction details for invoicing and payment purposes. Note: We do not store credit card numbers; payments are processed securely by third-party providers like Stripe or PayPal.

• Service-Related Information: Information related to the specific services we provide, which may include access to client systems, passwords, content, and data necessary for service delivery.

• Correspondence: Any personal information you provide when communicating with us via email, forms, or social media, including enquiry or support messages.

1.2 Information Collected Automatically (Website Usage Data):

When you use our Site, we may collect information automatically via cookies or analytics tools (like Google Analytics).

• IP address

• Browser type and version

• Operating system

• Referring website

• Pages visited on our Site

• The date and time of your visit

• Device information

• General usage patterns

1.3 Other Sources:

We may also collect personal information from third parties where it is lawful to do so.

2. How We Use Your Information

We collect, hold, and use your personal information for the following purposes:

• To provide and manage our Virtual Assistant services: Including managing our business operations, invoicing, billing, and debt recovery.

• To respond to your enquiries or provide client support.

• To send updates, promotions, or other marketing communications: Only with your consent (see Section 4).

• To process payments and issue invoices: Via secure third-party processors.

• To improve our website, services, and user experience.

• To meet legal and regulatory obligations: Including protecting our legal rights or in connection with a business restructure.

3. Disclosure of Your Information

We do not sell your personal information. We may share your data with third parties in limited circumstances, including:

• Our Employees, Partners, and Contractors: Who need the information to provide our services and manage our business operations.

• Service Providers: Such as website hosts, IT support, CRM tools, email marketing platforms, and payment processors.

• Professional Advisors: Such as accountants and lawyers.

• Legal Obligations: Where required by law or to respond to lawful requests (e.g., court orders or subpoenas) from government agencies or regulatory bodies.

• Business Purposes: For example, in connection with a business restructure or to protect our legal rights.

• Any other party with your consent.

All third parties are required to maintain the confidentiality and security of your information.

4. Marketing Communications

• We may use your personal information to send you marketing communications about our services or other information we think may be of interest to you.

• We will only send you direct marketing communications if you have consented to receive them.

• You can opt out of receiving marketing communications from us at any time by clicking “unsubscribe” in our emails or by contacting us directly at hello@verdurecollective.com. Opting out will not affect your access to our core services.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve website functionality and performance.

• Analyse visitor behaviour and traffic.

• Remember user preferences.

You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience and limit your access to some features on our Site.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Secure cloud-based storage.

• Restricting access to personal information to authorised personnel.

• Using technology safeguards (e.g., encryption, firewalls).

• Regular monitoring.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. You use our Site and services at your own risk.

7. Accessing and Correcting Your Information

You have the right to:

• Access the personal information we hold about you.

• Request corrections if your information is inaccurate, incomplete, or out of date.

To make a request, please contact us at hello@verdurecollective.com. We may need to verify your identity before actioning your request and will respond within a reasonable time and in accordance with the Privacy Act.

8. International Data Transfers

While we are based in Australia, some of our third-party service providers may store or process your personal data overseas. We take reasonable steps to ensure any international data transfers comply with Australian privacy laws, and that the recipient does not breach the Australian Privacy Principles, unless an exception under the Privacy Act applies.

9. Data Breach Notification

In the unlikely event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in accordance with the Privacy Act.

10. Retention of Your Information

We will hold your personal information for as long as necessary to fulfill the purposes for which it was collected, and as required by law. When no longer needed, we will securely delete or anonymise your data.

11. Children’s Privacy

Our Site and services are not directed to children under 16. We do not knowingly collect personal data from anyone under 16. If we discover that we have inadvertently collected such data, it will be deleted promptly.

12. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Updates will be published on this page with a revised “Effective Date.”

We encourage you to review this policy periodically. Continued use of our Site or services after an update constitutes your acceptance of the revised policy.

13. Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your data, please contact us at: Email: hello@verdurecollective.com

We will investigate your complaint and respond to you within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Contact Us

If you have any questions about this Privacy Policy, please get in touch using the details below: 

Email: hello@verdurecollective.com 

Phone: +61 401 217 163

Mailing Address: We are a virtual company and work from all over the country. We are also paperless, so please send any correspondence to the above email address. If you need to send something to us, please email us to coordinate.

Terms and Conditions of Use

Last Updated: 16 July 2025

These Terms and Conditions (“Terms”) govern your use of the Verdure Collective website (“Site”), owned and operated by Jade O'Connor and Valentina Vidach, trading as Verdure Collective ("Verdure Collective", "we", "our", or "us"). This Site provides information about our Virtual Assistant services.

By accessing or using this Site, you agree to be bound by these Terms. If you do not agree with any of these Terms, please do not use our Site.

1. Intellectual Property

All content available on this Site, including but not limited to text, graphics, logos, documents, and downloadable files, is the property of Verdure Collective or its content creators. This content is protected by copyright and other applicable intellectual property laws. Use of our content without prior written permission is prohibited.

2. Website Use and Licence

2.1 Limited Licence: We grant you a non-exclusive, revocable, and limited licence to access and use this Site in accordance with these Terms. This licence permits you to:

• View the material on the Site using a web browser.

• Download a copy of material on the Site for temporary, non-commercial, and personal viewing.

2.2 Prohibited Conduct: You must not:

• Use the Site in any way that is unlawful, illegal, fraudulent, or harmful.

• Use the Site to transmit or distribute any viruses or other malicious software.

• Attempt to interfere with the operation of the Site or any associated systems.

• Collect or harvest any information or data from the Site without our express prior written consent.

• Use the Site to send unsolicited communications.

• Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Site.

2A. Privacy

We value your privacy and are committed to protecting your personal information. By using this Site, you agree to the collection and use of information in accordance with our Privacy Policy, which is incorporated into these Terms by this reference. Our Privacy Policy explains how we collect, store, and use information, including but not limited to your name, email address, and other details submitted via contact forms or other interactions with the Site. We encourage you to review our Privacy Policy carefully.

2B. Payment Terms 

Where applicable, fees for services or products must be paid in full via the payment methods available on the Site. All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Payments are processed securely using third-party providers (e.g. Stripe, PayPal), and we do not store your credit card details. By submitting your payment, you agree to their respective terms and conditions.

Refunds are offered at Verdure Collective's sole discretion and must be requested in writing within 7 days of purchase.

If a payment is declined or reversed, Verdure Collective reserves the right to suspend access to any services until the issue is resolved.

3. User Obligations

You agree to:

• Not copy, translate, reproduce, adapt, or otherwise modify any Site content for commercial use without our express written permission.
  

• Ensure any employees, subcontractors, or agents accessing the Site on your behalf are aware of and comply with these Terms.
  

• Not share or distribute Site content with third parties without our written consent.
  

• Not use the Site or its contents as part of a service bureau or in a similar business model.
  

4. Links to Third-Party Websites

Our Site may contain links to external websites or services. Verdure Collective is not responsible for the content, accuracy, or privacy practices of any third-party sites. It is your responsibility to review the terms and privacy policies of those websites before engaging with them.

5. Disclaimer and Warranties

We strive to provide accurate and up-to-date information on our Site. However:

• We make no warranties that the Site or its content is complete, current, or error-free.
  

• We reserve the right to update, change, or remove content at any time without notice.
  

• We do not guarantee that the Site will always be available, uninterrupted, or free of viruses or other harmful components.
  

All implied warranties are, to the extent permitted by law, excluded.

6. Limitation of Liability

To the fullest extent permitted by law, Verdure Collective and its officers, partners, employees, and affiliates are not liable for any loss, damage, claim, or expense (including legal fees) arising from your use of the Site, reliance on its content, or from the unavailability of the Site.

7. Indemnity

You agree to indemnify and hold harmless Verdure Collective and its affiliates from any claims, liabilities, losses, or expenses (including legal fees) that result from your use of the Site or any violation of these Terms.

8. Termination of Licence

This licence begins when you first access the Site and continues until terminated. Verdure Collective may revoke your access without notice if you breach these Terms.

Upon termination, you must destroy or delete any material obtained from the Site, in accordance with our instructions.

9. Amendments to Terms

We may update or modify these Terms from time to time. Updates will be published on this page, and the revised date will be noted at the top of the document.

If we make significant changes, we may also notify you via email or display a prominent notice on our homepage. Continued use of the Site after such changes constitutes your acceptance of the new Terms.

We recommend checking this page periodically to stay informed of any updates.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Queensland for the resolution of any disputes arising from or relating to these Terms or your use of the Site.

11. Severability

If any provision of these Terms is found to be invalid or unenforceable, it will be removed, and the remaining provisions will remain in effect.

12. Waiver

Any failure by Verdure Collective to enforce any part of these Terms does not constitute a waiver of our rights.

13. Accessibility

Verdure Collective is committed to ensuring our Site is accessible to everyone, including individuals with disabilities. If you experience any difficulties accessing content or using our Site, please contact us at hello@verdurecollective.com so we can assist you.

14. Contact Us

If you have any questions or concerns about these Terms, please get in touch using the details below:

Email: hello@verdurecollective.com

Phone: +61 401 217 163